Heartnest Home Care Consulting LLC ("Heartnest," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://ic.heartnesthomecare.com, submit a consultation request, complete a contact form, schedule an appointment, communicate with us by phone, email, or text message (SMS), or otherwise use our services.
By accessing or using our website and services, you agree to the collection and use of your information as described in this Privacy Policy.
IMPORTANT NOTICE REGARDING SMS MESSAGING & DATA USE
Heartnest Home Care Consulting LLC does not sell, rent, or share customer mobile phone numbers, SMS opt-in information, or consent records with third parties or affiliates for marketing or promotional purposes.
All SMS consent records, opt-in timestamps, and communication preferences are maintained securely and are used solely to provide the services you request and communicate directly with you.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
First and last name
Email address
Mobile phone number
Mailing address
Payment information (when applicable)
Appointment and consultation information
Service preferences
Communication preferences
SMS and email consent records
Opt-in timestamps
Automatically Collected Information
When you visit https://ic.heartnesthomecare.com, we may automatically collect information such as:
IP address
Browser type
Device type
Operating system
Website usage information
Cookies
Analytics data
Referring website
Communication Information
We may maintain records of:
Customer inquiries
Appointment requests
Consultation history
Customer support communications
Feedback and survey responses
2. How We Collect Your Information
We collect information when you:
Visit our website
Submit a contact form
Schedule a consultation
Complete an intake form
Request information about our services
Contact us by phone or email
Opt in to receive SMS or email communications
Respond to our communications
Make a payment
Interact with our website or advertisements
3. How We Use Your Information
We use your information to:
Schedule and manage consultations
Deliver our home care consulting services
Respond to your questions
Process payments
Send appointment confirmations
Send appointment reminders
Provide customer support
Send care-related updates
Send emails and text messages you have consented to receive
Improve our website and services
Maintain communication preferences
Prevent fraud
Comply with legal obligations
4. SMS Messaging Policy
SMS Communications
If you choose to opt in, you may receive SMS messages from Heartnest Home Care Consulting LLC regarding:
Transactional Messages
Appointment confirmations
Appointment reminders
Consultation updates
Care planning notifications
Customer support
Service-related communications
Account notifications
Marketing Messages
If you separately consent to receive marketing messages, you may receive:
Home care tips
Educational resources
Wellness information
Special offers
Promotions
Service announcements
Event invitations
Marketing text messages are sent only with your express consent.
SMS Consent
By providing your mobile phone number and selecting the SMS consent checkbox on our website, you expressly consent to receive text messages from Heartnest Home Care Consulting LLC.
Your consent is:
Voluntary
Not required as a condition of purchasing services
Recorded with the date and time of your opt-in
Stored securely for compliance purposes
Message Frequency
Message frequency varies depending on your appointments, consultations, requested services, and communication preferences.
Message & Data Rates
Message and data rates may apply according to your wireless carrier plan.
Opt-Out
You may opt out of SMS communications at any time by replying:
STOP
After opting out, you will receive one final confirmation message. No additional text messages will be sent unless you opt in again.
Help
Reply:
HELP
or contact us:
Phone: (717) 583-8976
Carrier Disclaimer
Wireless carriers are not responsible for delayed or undelivered messages.
SMS Privacy Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be shared only with trusted service providers that assist us in delivering SMS messages, scheduling appointments, processing payments, providing customer support, maintaining our CRM system, or operating our website.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Sharing Your Information
Heartnest Home Care Consulting LLC does not sell, rent, or trade your personal information.
We may share limited information only with trusted service providers, including:
Payment processors
Scheduling software providers
CRM providers
Website hosting providers
Email delivery providers
SMS messaging providers
Customer support providers
These providers may access your information only to perform services on our behalf and are contractually required to safeguard your information.
We may also disclose information:
To comply with applicable laws or legal processes
To protect our legal rights
To prevent fraud or misuse
During a business merger, acquisition, or asset sale
Mobile Information Non-Sharing Clause
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, CRM systems, scheduling software, payment processors, and SMS delivery providers, is permitted solely to provide the services you have requested.
All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
These safeguards include:
Secure encrypted connections (SSL)
Password-protected systems
Role-based access controls
Regular software updates
Secure cloud storage
Employee privacy training
Routine security monitoring
Although we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure.
7. Cookies & Tracking Technologies
Improve website functionality
Analyze website traffic
Remember your preferences
Measure marketing effectiveness
Enhance user experience
You may disable cookies through your browser settings; however, some website features may not function properly.
8. Your Privacy Rights
Depending on applicable law, you may have the right to:
Access your personal information
Update inaccurate information
Request deletion of your information
Withdraw consent for future communications
Opt out of marketing emails by clicking the unsubscribe link
Opt out of SMS communications by replying STOP
Request information regarding how your data is processed
To exercise any of these rights, please contact us using the information below.
9. Third-Party Websites
Our website may contain links to third-party websites.
Heartnest Home Care Consulting LLC is not responsible for the privacy practices, content, or security of those external websites.
This Privacy Policy applies only to information collected through https://ic.heartnesthomecare.com.
10. Children's Privacy
Our services are intended for adults seeking home care consulting services for themselves or loved ones.
We do not knowingly collect personal information from children under the age of 13.
If we become aware that personal information from a child has been collected without appropriate consent, we will promptly delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Your continued use of our website following the posting of changes constitutes your acceptance of the updated Privacy Policy.
12. Your Consent
By submitting a form, scheduling a consultation, requesting services, or opting in to receive communications through https://ic.heartnesthomecare.com, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent for marketing communications at any time by:
Clicking the Unsubscribe link in our emails.
Replying STOP to any SMS message.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Heartnest Home Care Consulting LLC
Phone: (717) 583-8976
Location: Middletown, Pennsylvania, USA